Privacy Policy

Effective Date: July 11, 2026

AfyaMaster ("we," "our," "us," or "the Company") operates a digital appointment management, customer engagement, and administrative platform that connects customers with registered facilities and service providers. The ecosystem includes "AfyaMaster" (the User App), "AfyaMaster Pro" (the Facility/Provider App), our Progressive Web Applications (PWAs), and our web portals at https://afyamaster.app. This Privacy Policy governs the collection, processing, encryption, storage, and erasure of user data. By accessing or using any part of the AfyaMaster ecosystem, you consent to the data practices outlined herein.

To provide appointment scheduling and administrative services, AfyaMaster collects specific user data. All data collected by our applications is encrypted in transit using industry-standard Transport Layer Security and Hypertext Transfer Protocol Secure (HTTPS) protocols.

A. Personal Identifiable Information (PII):

We collect your full legal name, active telephone numbers, email addresses, and account authentication credentials during account setup. This data is required to establish your customer profile and secure your account.

B. Precise and Approximate Location Data:

With your explicit foreground and background device permissions, our apps collect precise geolocation coordinates. This data is used to calculate distances, map nearby approved facilities, and populate the facility directory. Location data is processed dynamically and is never sold or shared with external advertising networks.

C. Appointment Metadata:

When arranging an appointment, we collect administrative booking metadata, including the selected service and facility, appointment date/time, and optional notes provided voluntarily by the customer. Facilities must request only the information required to arrange and deliver the selected service.

D. Technical, Log, and Device Diagnostics:

We automatically collect app crash logs, device hardware models, operating system versions, IP addresses, and performance diagnostics via React Query and native background processes to ensure application stability and discover critical framework bugs.

Your information is processed under strict data-minimization principles for the following operational workflows:

• To create, verify, and authenticate customer and facility accounts.
• To route, transmit, and confirm appointment bookings between customers and registered facilities.
• To dispatch transactional SMS notifications, OTP verifications, and push reminders regarding upcoming bookings.
• To perform non-disruptive, real-time background syncing of facility management dashboards.

AfyaMaster strictly enforces a zero-monetization policy regarding personal and booking data. Your data is shared strictly under the following operational paradigms:

• With Your Chosen Facility or Service Provider: Customer identification and booking notes are shared only with the registered facility selected during the booking process and its authorized service team.
• Sub-processors and Cloud Infrastructure: We utilize highly secure cloud hosting environments and SMS messaging gateways bound by strict data processing agreements.
• Legal Compulsion: We may disclose data if legally required by the statutory laws and courts of the United Republic of Tanzania.

In compliance with global developer policies and local data protection regulations, users retain absolute control over their profiles.

• Right to Erasure: Users can permanently terminate their accounts and initiate total data erasure at any time directly inside the App Settings Menu by clicking "Delete Account", or by contacting privacy@afyamaster.app.
• Deletion Timeline: Upon receipt of an account deletion request, AfyaMaster immediately disables the account and schedules irreversible erasure for ninety (90) calendar days later. A Super Admin may reverse the request during that recovery window; after the deadline, personal data is permanently purged or irreversibly anonymized where legal audit records must be retained.

Our platform requires parental or legal guardian consent for scheduling involving individuals under the age of 18. If we detect an unapproved registration by a minor, we may restrict the account and begin the appropriate deletion process.

For any legal inquiries or data protection concerns, contact our privacy response team at:

Email: privacy@afyamaster.app

Physical Address: Dar es Salaam, Tanzania.